Thank you for visiting E-Notarize.me ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website E-Notarize.me, use our services, or communicate with us.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the website or our services.

1. Information We Collect

Information You Provide Directly:

• Contact Form Submissions: Name, email address, phone number, and message content.
• Appointment Scheduling via Calendly: Contact information and appointment details.
• Forms Submitted via Jotform or VideoAsk: As requested on the forms.
• Communications via Email (ProtonMail), Text (Google Voice), VRS (Convo Relay), or Social Media: Contact information and communication content.

Information for Notarization Services:

• Government-issued identification documents
• Biometric data (e.g., facial recognition scans)
• Knowledge-Based Authentication (KBA) responses
• Audio-video recordings of notarization sessions (as legally required)

This sensitive information is collected directly by these platforms under their own privacy policies, but we may access the notarization records where legally necessary.

Automatically Collected Information:

• IP address
• Browser type and version
• Device information
• Usage patterns and page views

2. How We Use Your Information

• Respond to inquiries and provide customer support
• Schedule appointments and manage client communications
• Perform notary and signing agent services
• Comply with legal and regulatory requirements for notarizations
• Send invoices and process payments via Square or Venmo
• Improve our website and user experience

We do not sell or rent your personal information.

3. Sharing Your Information

• Calendly (scheduling)
• Proof or BlueNotary (identity verification and remote notarization services)
• Square and Venmo (payment processing)
• Jotform and VideoAsk (form and video intake)
• Relay Services and Video Conferencing platforms (Convo Relay, Google Meet, Zoom)
• Government or legal authorities when required by law

4. Cookies and Tracking Technologies

We use cookies minimally to:

• Maintain basic website functionality
• Analyze website usage anonymously

You can manage your cookie preferences through your browser settings.

5. Specialized Communications (Deaf and Hard-of-Hearing Services)

• VRS services like Convo Relay
• Video Conferencing Platforms like Zoom and Google Meet
• Text messaging via Google Voice
• ProtonMail for encrypted email communications

We respect the confidentiality and security of all communications, including relay services.

6. Sensitive Information Protection

Sensitive information is handled in compliance with:

• Federal and state regulations
• GDPR (European Union)
• CCPA (California Residents)
• PIPEDA (Canada)

We store notarization records only as required by law and restrict access to authorized personnel.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we have collected about you
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal exceptions)
• Object to data processing or withdraw consent
• Data portability

To exercise these rights, contact us at .

8. CCPA Privacy Notice (for California Residents)

• Know what personal information we collect and why
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)

To submit a CCPA request, email .

9. Data Security

• Encrypted email communications via ProtonMail
• Secure scheduling through Calendly
• Encrypted payment processing through Square and Venmo
• Secure document and ID handling through Proof or BlueNotary

However, no method of internet transmission or storage is 100% secure.

10. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with applicable laws

Once no longer needed, we securely dispose of personal data.

11. International Data Transfers

Your information may be transferred to and processed in the U.S. or other jurisdictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy. Updated versions will be posted with a new "Effective Date."

Contact Information

13. Contact Us

If you have questions, contact:

BM Notary Services LLC
Email:
Phone/Text: (786) 254-1820
Deaf & Hard-of-Hearing VP: (305) 417-7407
Website: E-Notarize.me